Why Customers Choose PROLine

Factory Direct and Founded On “Quality First”

PROLine Products LLC was officially founded in November 2002 by Tom Murtagh, but our roots run much deeper than that.

Research and development goes back decades for Tom. He’s been an avid snowmobiler his whole life and in the mid 1990’s, he was looking for a new snowmobile trailer.

He called a lot of manufacturers to see if they’d be willing to custom build him a trailer, as he really didn’t like a lot of what was on the market at the time. He attempted to discuss his ideas with these companies but those trailer manufacturers wouldn’t give him the time of day. In true entrepreneurial fashion, he taught himself how to weld and built a trailer himself. He ended up building a 7′ x 18′ V-nose snowmobile trailer in his garage. That initial trailer turned out better than thought. So much so, that none of his snowmobiler friends believed he actually built the trailer. But there was definitely room for improvements which inspired him to move forward and start the company that we have grown into today.

This “never settle” vision has led us to build continuously try to build best trailer we can. It’s why every detail of our trailers is engineered to be not only rugged, but as user compatible as possible. You can be assured that every trailer that leaves our facility was built with the customer in mind. And where most trailers we produce are custom builds, it’s a very specific customer.

Factory Direct Trailer Sales

In 2007 we decided to forgo the typical trailer sales approach of selling through a dealer network. We opted to start selling strictly factory direct. This decision has been eye-opening to say the least. In more than a decade since then, we’ve seen our trailers evolve time and time again. We take the feedback from our customers, equip our staff with that knowledge, and try to perfect our craft. Another added benefit of going to factory direct sales is an improvement in customer satisfaction. Gone are the days of a potential customer going to a dealer with their needs and the dealer responding with “Sounds like this trailer we have in stock is perfect for you.” Maybe it was, but often it really wasn’t.

We wanted to create a way for your ideas to be heard and your needs to be met in a seamless fashion. Where buyer and builder can come together with their ideas. Ideas that bring us closer towards a more perfect product; to us this meant eliminating the dealer. This has created much more work for us, but it’s work that’s far more enjoyable.

With our factory direct sales, many customers expect our trailers to be less expensive. To be perfectly honest, they are. If you find our trailers expensive, you might be comparing them to a steel frame trailer, which should be MUCH less expensive. You could also be comparing it to another aluminum frame trailer without the same great features, parts, and quality construction that we put standard in all of our trailers. There are a lot of cheap trailers on the market but we don’t have any interest in building one.

You’ll find our trailers are priced right in line with other high quality aluminum trailers but often times we’re quite less. And you won’t find the quality or craftsmanship in another brand trailer as you will in a PROLine Products trailer. Our pricing boils down to simple economics.

Competitive Pricing

Quality Parts and Craftsmanship

There are lots of ways to cheapen up a trailer and our competitors have found every single one of them. We don’t want to be in competition for the cheapest trailers, we want to be in competition for the best. This is why we use all quality components. Parts and materials that we have faith in, and by being properly put together they create a strong, long lasting trailer.

We manufacture our trailers using checklists and procedures, not with shortcuts and “good enoughs.” We design and build trailers to tow straight, not leak, and be as problem-free as possible. Our mistakes are not taken lightly. Therefore our new hires are always thoroughly trained in every task that they perform. We employ and maintain a very well trained production team and they know how high the bar is set.

Outstanding Customer Service

PROLine Products LLC is family owned and operated trailer manufacturer and dealer. We strive to make sure your questions or concerns are addressed in a timely manner. Too many times we’ve heard of customers who have contacted either their local trailer dealer or other manufacturers with simple questions. Simple questions that were somehow never answered. The dealer sends the customer to the manufacturer, the manufacturer back to the dealer, and that’s if either ever answers the phone.

We’ve gotten a lot of business based on our customer service history alone. It shows we care about you, our customers. And we want you leaving our facility not just with one of our trailers, but the right trailer for you. Often our customers are surprised that we didn’t suggest a bigger, more expensive trailer but those trailers don’t always suit the customer’s needs or the needs of their tow vehicle.

Our preferred form of advertising is by creating happy, loyal customers. A process that is automatic when you put out a quality product that exceeds the customer’s expectations, and of course, is offered at a fair price.

Since our humble beginnings we’ve had customers come from as far west as Anchorage, Alaska and as far east as Iceland to pick up our trailers. A fact that still blows my mind. We’re looking forward to what the future brings but in the meantime we’ll continue to build the best trailers we can. Thank you for considering PROLine Products for your trailer needs and we look forward to earning your business.